What Happens When a PR Pro Starts Building Software: The Rise of Narrative Governance
- Jen Massing Harris
- 5 days ago
- 3 min read

If you follow me here, you might have noticed a distinct lack of noise from my corner over the last few weeks. The usual rhythm of PR insights and industry commentary has paused.
That silence wasn't downtime. It was a pivot.
For years, I’ve focused on helping global founders in emerging tech tell their stories. But recently, I’ve become obsessed with a deeper fracture in our industry.
We are living through the hangover of a reckless 20-year pattern. Since the dawn of the digital age, we have worshipped "Digital Disruption." The mandate was clear: remove friction at all costs. We spiked the innovation curve vertically, but we let the integrity curve drop off a cliff.
I call this The Amnesia Cycle. It’s a loop where we buy the speed immediately, but we pay for the crash later.
We’ve seen this story play out in every major industry:
In Fintech: We made moving money as easy as sending a text, removing the "friction" of bank delays. The result? We built a high-speed rail for fraud, with billions lost to scams because we disrupted the payment rail but forgot to digitize the guardrails.
In Healthcare: We rushed to digitize medical records for universal access. But by centralizing data before securing it, we enabled ransomware attacks that didn't just lose files—they shut down Emergency Rooms.
Now, this "Move Fast and Break Things" ethos has reached its most dangerous target: Truth Itself.
We have democratized the narrative, allowing information to travel instantly from any source to the public. But in doing so, we removed the verification—the editors, the fact-checkers, the legal reviews—viewing them as "Old World Friction".
The result is a "Synthetic Collapse" that extends far beyond the boardroom.
We are seeing private company valuations inflated by unverified stories that crumble under due diligence. But we are also seeing this play out in the public square, creating a crisis of confidence that affects everyone. According to the World Economic Forum’s Global Risks Report, "misinformation and disinformation" now ranks as the second most severe global risk over the next two years, fueling societal polarization and eroding trust in institutions.
The anxiety is palpable. The latest Reuters Institute Digital News Report reveals that 58% of the global public is now concerned about identifying what is real and what is fake on the internet. We have created an environment where AI hallucinations, deepfakes, and unverified claims don't just distort markets—they destabilize reality.
This isn't just a business risk; it is a civilization risk.
Humanity’s greatest superpower is our ability to collaborate—to come together to solve big problems. But collaboration is impossible without trust. In today’s information age, if we cannot receive and share the same set of facts, we cannot move forward.
Why We Need a New Operating System: Narrative Governance
I realized that the future of innovation requires a new operating system entirely: Narrative Governance.
So, this January, I stepped away from the microphone and picked up a toolkit I never thought I’d use. I traded press releases for database schemas. I’ve spent the last few weeks heads-down, building a technology platform designed to bridge the critical gap between raw data integrity and executive communication.
It has been incredibly challenging, humbling, and exhilarating. I've stretched my brain in ways I didn't think possible, moving from "communicator" to "architect."
I am still dotting the legal I's and crossing the trademark T's (a huge thank you to my silent partners and supporters who believe in this vision). But I wanted to break the silence to let you know that something significant is on the horizon.
I am about to launch something that changes how we manage and protect corporate narratives in a crisis.
I can’t wait to show you what I’ve built. The big reveal is coming soon.



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